To request account deactivation—typically due to your child’s withdrawal or graduation from the school—you can send an email to admin@hoplinpreschool.com. If you need assistance with this process, you can always contact our administrative team.
All of your content (including photos, progress reports, and messages) will become inaccessible from the Service immediately upon account cancellation. Within 30 days, all content associated with your family’s account will be permanently deleted from our systems. We cannot recover this information once it has been permanently deleted. If you wish to export or save any data (such as your child’s media or school records), you must do so before the account is canceled.
If you withdraw your child and cancel the Service before the end of your current paid tuition month, your account cancellation will take effect immediately, and you will not be billed for future months through the Application. Please note that we do not automatically prorate or refund unused time in your final month’s billing cycle, subject to the school’s official withdrawal and financial policies.
We reserve the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means that you and any other authorized family members on your account will be unable to access the parent portal or any content within it. Subsequent termination will result in the permanent deletion of your account and the forfeiture of all associated content. We also reserve the right to refuse the use of the Service to anyone for any reason at any time (for instance, in cases of violating the privacy of other children or displaying abusive behavior toward school staff).
